Contact the Northstride desk
Contact the Northstride editorial team
Questions, corrections and suggestions all welcome. Use the form on this page or the details below, and tell us which page you were reading so we can answer specifically. We can't give medical advice, but we can explain what a label means or point you to the right resource.
Where to reach us
The desk is staffed Monday to Friday and on Saturday mornings. Write to either address below and your message reaches the same small team that writes and checks the pages on this site.
- [email protected]
- Phone
- +44 1865 791626
- Office
- Northstride Joint Care
48 Harley Street, Marylebone
London W1G 9PP, United Kingdom - Opening hours
- Monday to Friday, 9:00 AM – 6:00 PM Saturday, 10:00 AM – 2:00 PM
What to write to us about
Most messages arrive in the same four shapes. Pick whichever fits yours.
- Ask A question about a joint-support ingredient you saw on a label, or about how one of the nutrients we cover is normally described.
- Correct A correction to something we have written, whether it is a wording problem or a claim that needs rechecking against a source.
- Suggest A topic we have not covered yet, especially if you can say what confused you and roughly where you looked for an answer.
- Clarify A request to expand a page that felt too thin, or to simplify a section that got dense. If you are unsure whether we can help, ask anyway.
Where our part ends
What we can't help with
We can't diagnose joint pain, comment on your medical history or recommend a product for your situation. For anything clinical, please speak to your GP, pharmacist or physiotherapist. We will say so plainly rather than pretend otherwise.
The useful thing we can do is explain a word. If a label says a capsule contains a particular ingredient, we can tell you what that ingredient is normally studied for and how it is usually described in plain English. That is information about the ingredient, not advice about you.
Best asked elsewhere
Symptoms that are new, getting worse, or coming with swelling, heat or a loss of movement belong with a clinician who can examine you. So does anything involving prescribed medicines.
Fine to ask us
What a supplement format means, why a capsule lists two similar-sounding ingredients, or why a page we wrote uses one word instead of another. Those are editorial questions and we answer them directly.
Response times
We are a small editorial team. Straightforward questions usually get a reply within a few working days, and corrections that need checking against a source naturally take longer. If your message needs an urgent answer, a professional service is the better route.
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A quick question
A word you want explained, a page you cannot find, or a link that stopped working. Usually a few working days.
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A correction
Anything we need to verify takes longer, because we would rather check the source than rush an edit onto the page.
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A topic suggestion
We read every one and keep them on a list, though we may not reply with a full plan for each idea.
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Something clinical
We will say clearly that it sits outside what this site does, and suggest the right kind of professional to ask instead.
Send us a message
Fill in your name, email and message. Include the page you were on if it is relevant. We only use your details to reply, and we do not add you to a mailing list you did not ask for. See the Cookie Policy for how the site handles data.
If you would rather not use the form
Email works just as well, and so does post. Whatever route you take, the same thing helps most: tell us which page you were on and what you expected to find there.
- Email [email protected]
- Phone +44 1865 791626 during opening hours
- Northstride Joint Care, 48 Harley Street, Marylebone, London W1G 9PP, United Kingdom
Suggesting a topic, and what happens when we get something wrong
If there is something about natural joint care in the UK that you think we should cover, tell us. We are particularly interested in the gaps: ingredients that appear on shelves with very little explanation, formats that confuse people, or habits that deserve a proper write-up.
If we have got something wrong, we want to fix it. Point us to the page, the sentence and, if you have one, the source. We will check and update where we agree. Accuracy matters more to us than looking consistent.
Topics we would like to hear more about
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Unfamiliar names on a label. Ingredients that turn up in joint capsules in the UK without a plain-English explanation anywhere on the pack. If one of those names sent you looking for answers, we want to write about it.
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Formats that confuse people. Capsules, powders, tablets and liquids sold for the same purpose, with directions that read differently. When a format choice is genuinely meaningful and when it is not is worth setting out properly.
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Daily habits worth a guide. How people fit movement, rest and routine around desk work, long commutes or caring for someone else. Habits that support joints daily are easier to keep than ambitious plans, and we would rather write about the ones that survive a normal week.
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Wording that misleads. Sentences on packaging or in articles that imply more than the ingredients can carry. Flag one and we will look at how it could be said more honestly.
Find the office
Our editorial address sits on Harley Street in Marylebone. The desk is not a clinic and we do not see visitors for joint problems, but post and deliveries reach us here.
- Address
- 48 Harley Street, Marylebone, London W1G 9PP, United Kingdom
- Desk hours
- Monday to Friday, 9:00 AM – 6:00 PM. Saturday, 10:00 AM – 2:00 PM.
Nearest Underground stations are Oxford Circus and Regent's Park, both a short walk away.
Before you send
A few answers that save a message. If yours is not here, the form above is the quickest route.
Send your message
Will you tell me which joint supplement to take?
No, and that is on purpose. Choosing a product for your own situation is a decision for you and, where relevant, a professional who knows your history. What we can do is explain what an ingredient is usually described as, what a capsule format means in practice, and where the wording on a page has overstated things.
Can you explain a term I saw on a label?
Yes. Send the word and, if you can, the context it appeared in, such as a joint capsules page or a pack bought in the UK. We will explain what the term usually means and point you to the page on this site that covers the closest subject. We will not tell you whether to buy it.
Do you keep my details or add me to a mailing list?
Your name and email are used to answer your message and nothing else. There is no newsletter attached to this form. If you want to know how the site handles data generally, the Cookie Policy sets that out in full.
Can I suggest an article and still be anonymous?
You can write a topic suggestion without giving your name if you prefer, as long as we have some way to reply when it matters. The idea itself is what we need most: what you were looking for, what you found instead, and what would have helped.
What if my question is about pain I have right now?
Please speak to a professional rather than wait on us. Pharmacists can answer a great deal over the counter, and a GP or physiotherapist can look at the whole picture. We are an editorial desk, not a clinical service, and we would rather send you somewhere useful quickly than have you wait a few working days.
Not sure where to start on the site?
You do not need to send a message to get something out of Northstride. The comparison page sets out how to read a joint support label and what to check before choosing between formats, which is often the question behind the question.